Visit Our Other Websites
FLO
Buggy
Pink Dairy




Our 365-Day Manufacturer’s Warranty
Return Policy & Instructions for Items Purchased from Us
Exchange Policy
Returning Items for Refund
Returning/Exchanging Incorrect or Defective Merchandise
Return & Exchange Policy for Items Purchased from Authorized Retailers







Our 365 Day Warranty

We guarantee every item we sell against material or workmanship defects for 365 days from the date of purchase.

What this covers:
Product stitching, seams, elastics, and any of the product’s components including snaps, hook & loop closures, and fabric.

What it doesn’t cover: Leaking, odor issues, fading, staining, repelling, normal wear and tear. It also doesn’t cover hand-me-downs. The warranty applies to the original purchaser only. Proof of purchase is required.

Diamonds are forever. Diapers aren’t.

Our diapers are remarkably durable. But they aren’t indestructible, and like any other clothing item, they will eventually show signs of wear and tear and may not withstand being used and washed several times a week for extended periods of time.

But, they’ll last longer if you take care of them properly. And that part’s your responsibility. We won’t refund an item caused damaged by improper care, abuse, misuse, normal fading or normal wear and tear of the product materials. This The warranty is also void when washing instructions haven’t been followed; when bleach, fabric softeners, vinegar, or any other caustic substances and laundry additives have been used; and when the diapers have been subject to water or drying temperatures above 140F.

How to make a claim:
 To make a claim for any defects covered by the warranty, we'll cover the cost to ship the item/s back to us if it's within 90 days of purchase. After 90 days, the customer pays for the shipping. Please follow our easy self service return process below.

We probably don’t have to tell you this…

…But please, please be considerate about the condition of your item before shipping them. Make sure it’s clean, stain-free and dry before you send it our way. We will not handle any items that are stained, smelly, dirty or damp on arrival. We know you wouldn’t send us anything like that. But people have! Seriously, we could tell you stories. But we’ll spare you.

It takes us 3 to 5 business days to process returns after they arrive at our facility. Once your return is received and inspected by our staff (usually within 72 hours of receipt), we will either repair or replace the product and send them back out to you immediately.




Return to Top





Our Return Policy & Return Instructions for Items Purchased from Us

if you aren’t 100% satisfied with your purchase, return it within 90 days from purchase and we’ll be happy to give you a full refund, less shipping costs. There’s no catch. All we ask is that you send the items back to us in an unused, unwashed and in a re-sellable condition. So no questions asked. Just go through our easy self-service return process below.

Not eligible for return or exchange: Washed and /or used products; items purchased on clearance, Ebay, or any other third party; trial packs or products purchased on clearance.

Bottom line: nothing used, nothing gross.

We reserve the right to refuse any return if it’s not in any condition to be resold. To be clear, we can’t resell anything that has been washed, that smells of essential oils/perfume, smoke, etc. (or other unmentionable odors), or that has been soiled.

Again, items must have been purchased within the last 90 days directly from our any of our websites.




Return to Top





Exchange Policy

We don't offer exchanges for items purchased directly from our sites, or from any other retailer’s store. Unless, of course, we shipped you the wrong item/color/size by mistake.

If you aren't happy with the items you purchased and would like something else instead, you may return the products for a refund within 90 days of your original order, and then place a new order for the items you would like instead.


Return to Top





Returning Items for Refund:

Our self-service return process is designed to make it as easy as possible for you to return merchandise back to us. Please follow the instructions below if you need to return items for a refund:

Step 1: Request for a Return Authorization # (RA#) by filling out the RA# Request form. You will receive your RA# within 24 hrs when request is sent during our business hours (M-F 8-4 pm EST).  While waiting for your RA#, you can proceed to Step 2.

Step 2:
Download, print and fill out the Return Form completely. 

Step 3:
Pack the item/s securely with the Return Form.  Make sure you have your RA# on the form to facilitate processing.  If you don't have an RA#, please request for your RA# before sending your package out.

Step 4:
Ship the package using a prepaid, insured, traceable method (e.g. FedEx, UPS) to the address on the Return Form. We are not responsible for returns lost or damaged in transit.

Please note that it takes us 3 to 5 business days to process returns and refunds once they arrive at our facility. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.


Return to Top





Returning/Exchanging Incorrect or Defective Merchandise

Our self-service return process is designed to make it as easy as possible for you to return merchandise back to us. Please follow the instructions below if you received the wrong items/color/size from what you originally ordered from our site or have a warranty claim for defective merchandise:

Step 1: Request for a Return Authorization # (RA#) by filling out the RA# Request form. You will receive your RA# within 24 hrs when request is sent during our business hours (M-F 8-4 pm EST).  While waiting for your RA#, you can proceed to Step 2.

This does not apply for defective merchandise purchased over 90 days.

Step 2:
Download, print and fill out the Return Form completely.

Step 3:
For defective merchandise, attach a copy of your proof of purchase if items was bough from an authorized retailer (receipt or emailed order confirmation)

Step 4:
Pack up the items securely with the Return Form and proof of purchase (if applicable) enclosed.  Make sure you have your RA# on the form to facilitate processing.  If you don't have an RA#, please request for your RA# before sending your package out.

Step 5:
Attach the prepaid label to the outside of the package, and drop off at your nearest post office, USPS mail collection box, or hand to your mail carrier. For defective merchandise purchased over 90 days, please ship the package using a prepaid, insured, traceable method (e.g. FedEx, UPS) to the address on the Return Form. We are not responsible for returns lost or damaged in transit.

You will be sent the replacement items as soon as we receive your returned package.


Return to Top





Return & Exchange Policy for Items Purchased from Authorized Retailers

If you have purchased any of our products from one of our retailers and wish to return them for a refund, please contact the store you originally made the purchase from. Keep in mind that different stores may have different return policies. We are not able to issue refunds or exchanges for any item that is not purchased directly from us.


Return to Top